AXA Car Insurance: What You Need to Know

AXA arguably offers among the most fully-featured plans in the market for customers who prioritise coverage and quality-of-life benefits over affordability.

Editor's Rating

3.5

Good for

  • People seeking extensive customization options
  • People who want to maximise peace of mind

Bad for

  • People seeking highly affordable premiums
  • People who want the ability to pick and choose individual desired features ad-hoc

AXA Car Insurance: What You Need to Know

AXA arguably offers among the most fully-featured plans in the market for customers who prioritise coverage and quality-of-life benefits over affordability.

Good for

  • People seeking extensive customization options
  • People who want to maximise peace of mind

Bad for

  • People seeking highly affordable premiums
  • People who want the ability to pick and choose individual desired features ad-hoc

Editor's Rating

3.5

AXA Car Insurance: What You Need to Know

Editor's Rating

3.5

Good for

  • People seeking extensive customization options
  • People who want to maximise peace of mind

Bad for

  • People seeking highly affordable premiums
  • People who want the ability to pick and choose individual desired features ad-hoc
Insurance

As one of the largest providers of car insurance in Singapore, AXA is well-known to many Singaporeans. Its plans, which offer a diverse array of features and a high degree of customization, are designed to meet the needs of any kind of consumer. But how well do they stack up against the competition? We took a closer look to see if AXA car insurance could be the right fit for you.

ProsCons
  • Extensive, creative customization options: Offers 7 different comprehensive plans and 5 different value-added packs to address a wide range of consumer needs and concerns
  • Bundling of features into different plans and value-added "packs" can make it difficult to pick and choose individual desired features ad-hoc
  • Good choice for customers in the market for a fully-featured plan that can help maximise peace of mind, convenience and comfort in the case of an accident
  • Budget shoppers may be better served with another insurer as AXA's cheapest "Essential" plan lacks many features that competitor plans include yet is priced similarly
  • Great prices for TPFT and TPO policies especially for drivers of older vehicles
  • 3 of the 7 plans and 4 of the 5 value-added packs cannot be purchased online

What Makes AXA's Car Insurance Plan Stand Out?

By far, the main draw of AXA is the variety of customization options it offers its customers. It offers 7 different car insurance plans, each targeting a different kind of driver with different priorities and needs, as well as 5 optional value-added packs that can be purchased alongside any of the plans to offer address more specific concerns. The cumulative effect of this is that AXA arguably offers among the most fully-featured plans in the market for customers who prioritise coverage and quality-of-life benefits over affordability.

Here's a breakdown of the different car insurance plans available to you with AXA:

  • Essential: AXA's cheapest offering to customers on a budget, with bare-bones features that notably do not include personal accident benefit, coverage of medical or dental expenses, or loss of use benefit.
  • Peace of Mind: A more fully-featured plan designed to give male customers willing to pay a little more increased coverage; not available for women. Highlights: Delivery of repaired car to your household; coverage for personal belongings.
  • For Her:A more fully-featured plan designed to give female customers willing to pay a little more increased coverage; not available for men. Highlights: Phone assistance and roadside support; waived excess after 2 years with no claims filed; daily transport allowance while car is being repaired.
  • Flexi: For the driver who wants the ability to get his car repaired at any workshop he chooses after an accident rather than an AXA-authorised workshop. More coverage than the Essential plan but less than the Peace of Mind/For Her plan. More expensive than Essential, Peace of Mind, and For Her plan.
  • Essential Plus: Premium version of the Essential plan with additional features. Highlights: daily transport allowance; medical and dental expense coverage; delivery of repaired car; and car protector feature (pay back 110% value of the car in case of total loss). Cannot be purchased online.
  • Flexi Plus: Premium version of the Flexi plan with additional features. Highlights: daily transport allowance; delivery of repaired car; car protector feature. Cannot be purchased online.
  • Flexi Family: Premium version of the Flexi plan with additional family-friendly features. Highlights: personal accident benefits; coverage of personal belongings; waiver of named Young or Inexperienced Driver Excess; monthly allowance in case of permanent disability resulting from car accident. Cannot be purchased online.

Value-added packs that can be added to any of the above plans to target more specific concerns for a higher premium include:

  • Protector Plus: Daily transport allowance, delivery of repaired car, car protector, renewal discount. Can be purchased online.
  • Duo Protector: Daily transport allowance, medical and dental expenses, personal accident, monthly allowance in case of permanent disablement, excess reduction for a couple. Cannot be purchased online.
  • Overseas Protector: Loss of personal belongings, medical and dental expenses, hotel accommodation, overseas allowance, courtesy car overseas. Cannot be purchased online.
  • Family Protector: Loss of personal belongings, medical and dental expenses, personal accident, monthly allowance, waiver of named Young or Inexperienced Driver Excess. Cannot be purchased online.
  • Claim Protector: Excess waiver, NCD Protector. Cannot be purchased online.

It is also worth mentioning that our study of car insurance premiums for different kinds of cars found that AXA tends to offer among the cheapest premiums in the market for luxury sedans like the Mercedes E-Class and BMW 5-series. One caveat to this is that these highly competitive prices were based on AXA's Essential plan, which does not allow you to choose your own workshop for car repairs after an accident. If you own a luxury vehicle, you may want to consider a plan that does offer that flexibility, such as AXA's more expensive Flexi Plan.

Drawbacks to AXA

While AXA's car insurance offerings are undoubtedly quite comprehensive, there are some important drawbacks to choosing AXA that you should be aware of.

AXA tends to be a little less affordable than other insurers' plans. While AXA's premiums can be relatively competitive particularly for its Essential plan, the Essential plan lacks several features that tend to be included even in other insurers' cheapest plans. In particular, the Essential plan does not include coverage of medical expenses, personal accident, or loss of use, three features that are often built into other insurers' budget plans at no extra cost. For that reason, we think that customers in the market for a highly affordable plan might be better served with a different insurer that does not skimp on these important features.

While AXA's plans are highly customizable, the bundling of features into pre-made plans and value-added packs can result in a somewhat clumsy customer experience. Though some features can be included individually on an ad-hoc basis, others will require you to buy a pack or a plan that includes them, which could result in you paying for more features than you need. For example, if you wanted a plan that included coverage for the loss of personal effects and the ability to choose your own workshop, you would be required to shell out either for the Flexi Family plan or for the traveller-oriented Overseas Protector or family-oriented Family Protector value-added packs, all of which might come with features that you don't actually need.

Features and Benefits Included in AXA's Car Insurance Plan

FeaturesEssential PlanPeace of Mind PlanFor Her PlanFlexi Plan
Flood damage coverage?NoYes, and will pay out an additional 10% above vehicle market value and waive vehicle damage excess
Can you choose your own workshop?NoNoNoYes
Excess waived if accident-free for first two yearsNoNoYesNo
Option to change excess levels to zero excess (for a higher premium) or double excess (for a lower premium)YesYesYesYes
NCD Protector FeatureFor an extra fee
Unlimited coverage for third party death or injuryYesYesYesYes
Coverage for third party damageUp to S$5,000,000
Personal accident benefit for PolicyholderPay S$14.45 for up to S$50,000
Personal accident benefit for passengersPay extra S$37.45
Medical expensesNoUp to S$1,000 for you, named drivers and immediate family members
24-hour phone and roadside supportPay extra S$107Pay extra S$107YesPay extra S$107
Towing costsUp to S$500Up to S$500Up to S$500Up to S$500
Delivery of repaired car back to your houseNoYesNoYes
Personal belongingsNoUp to S$3,000NoNo
AccessoriesPay extra S$96.30 to cover for up to S$2,000
Daily transport allowance while car is repaired (loss of use)NoNoS$50 a day for up to 10 daysNo
Courtesy car in SingaporePay extra S$83 for replacement car to drive for up to 10 days while car is in workshop
Additional personal accident coverAvailable for higher premiumAvailable for higher premiumAvailable for higher premiumAvailable for higher premium

How Does AXA Car Insurance Compare Against Other Insurers' Plans?

We compared car insurance premiums from major insurers for the Honda Civic 1.6 to see how AXA's car insurance premiums stack up against the competition. For the driver profile of a 45-year-old single male with 5 years' driving experience and a 0% NCD, we found AXA's Essential plan offers one of the cheapest premiums. Keep in mind as you are shopping for car insurance that premiums you are offered may differ depending on your driver profile and vehicle.

This graph compares the cost of car insurance premiums for a Honda Civic in Singapore.
Comparing car insurance premiums for a 2016 Honda Civic

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