We like to describe HL Assurance's travel insurance plans as bringing utility at a great price, with a couple extra perks. While HL Assurance's Basic, Enhanced and Superior plans may not be the most glamorous, they will protect you where it counts, giving you good coverage for inconveniences like trip delays and lost luggage for near-unbeatable prices. To help you decide if HL Assurance has the right solution for your travel insurance needs, our team at ValuePenguin has broken down each plan in detail in the following review.
Summary of HL Assurance Travel Insurance
|Higher coverage for trip & baggage delays and baggage loss per item than other cheapest plans||Cheap prices for 2-week trips in ASEAN and Asia|
|Some VIP perks like lounge access, wifi discount and hole-in-one|
Table of Contents
- HL TravelProtect 360: What You Need to Know
- Sports Coverage
- Claims Information
- Summary of Coverage
HL Assurance TravelProtect 360: What You Need to Know
HL Assurance offers a range of affordable travel insurance plans at each tier that balance cheap prices and travel inconvenience coverage. It comes in three options: Basic, Enhanced and Superior. You can purchase either a single trip or annual policy as an individual or family.
Something rather unique about HL Assurance is that included in all three of its travel insurance plans are a few VIP perks for policyholders. These include a monetary reward if you get a hole in one playing in a golf tournament as well as one S$5 voucher and 7% off wifi rental for single trip policies and 1 free access to the VIP lounge at the airport for annual policies. These benefits can help make your holiday feel a little more luxe no matter how big your budget is.
On the other hand, sports enthusiasts and adrenaline junkies should note that unlike many other travel insurance plans, HL Assurance does not cover any losses or damages incurred participating in a variety of adventurous activity, whether its parasailing or back-country skiing.
HL Assurance has the standard exclusions including pre-existing conditions, war, travelling against the advise of your doctor or the government, pregnancy related expenses and a plethora of sports and adventurous activity including parasailing, mountaineering and bungee jumping. Below you'll find an abridged version of HL Assurance's exclusions, but you should always read the policy document carefully to know exactly what you won't be covered for.
|Medical Exclusions||Trip Inconvenience Exclusions|
|Medical Expenses for pre-existing conditions||Engaging in sport for compensation|
|Pregnancy-related events||Items taken by customs officials|
|Suicide and mental illness||Baggage sent separately or items left unattended|
|Cosmetic or elective surgery (unless necessitated by injury)||Fragile articles, sports equipment|
|Travelling when you are medically unfit||Inability to travel due to business or contractual obligations|
|Metastatic or terminal illness||War, riots, rebellions|
|Bungee jumping, skydiving, back-country skiing, marathons, mountaineering|
HL Assurance Basic Plan
HL Assurance's Basic Plan, as one of the more affordable budget travel insurance policies available in Singapore, stands out in two main ways. First, for both 1 week and 2 week trips globally, HL Assurance one of the cheapest plans on the market. Second, by focusing its coverage on the most likely causes of traveller's dismay, trip and baggage delays, HL Assurance's Basic Plan shows itself to be a utilitarian plan that may well save the day on your next family holiday. HL Assurance offers about three times as much coverage as Budget Direct Basic, Etiqa Basic and FWD Premium for flight and baggage delays (up to S$1,000 each) and offers about twice as much coverage for baggage loss per item (S$500) as the aforementioned insurers. Thus, if one of your main concerns when flying is baggage/trip delays and loss of baggage, HL Assurance is a high-value pick.
HL Assurance's Basic Plan does have a few shortcomings, however. It does not tend to offer as cheap prices for trips within the ASEAN region. We would instead recommend travellers to this region to look at the Allianz Global Assistance Bronze Plan for lower prices and significantly better coverage. HL Assurance's Basic Plan also offers below-average coverage for medical expenses; only Budget Direct and DirectAsia's basic plans offer less protection in this area. Finally, it offers S$2,500 less in coverage for trip cancellations than FWD Premium, which is in many ways quite a similar plan.
|Basic Plan||Basic Plan Average|
|1-Week ASEAN Value Ratio||0.76||0.62|
|1-Week Asia Value Ratio||0.84||0.67|
|1-Week Global Value Ratio||0.91||0.65|
|Total Medical & Personal Accident||S$360,000||S$416,923|
|Trip Inconvenience (Baggage delay, cancellations, postponement)||S$10,000||S$10,904|
HL Assurance Enhanced Plan
Aside from its affordability, HL Assurance's mid-tier plan, the Enhanced Plan, does not have too much to recommend when compared to other options that offer more value for your money. Within Asia, HL Assurance is the cheapest of the three plans for 1-week trips, but lags behind the other two for 2-week trips. HL Assurance's Enhanced Plan, like the Basic Plan, places more emphasis on travel inconvenience, with more coverage in this area than FWD and Etiqa. Comparatively speaking, FWD and Etiqa both provide more coverage for medical expenses, trip cancellation and personal accident/death. So if you want greater protection against disruptions like baggage and trip delays and baggage loss, HL Assurance's Enhanced Plan is a better choice.
Etiqa Economy is cheaper than HL Assurance for trips to ASEAN countries and FWD Business is cheaper to trips outside Asia. If you're in the market for an annual plan, however, Allianz's GlobalAssistance Silver Plan outclasses the competition in terms of combining the cheapest prices on the market with significantly greater coverage for every aspect of trip inconvenience as well as medical expenses.
|Enhanced Plan||Mid-Tier Industry Average|
|1-Week ASEAN Value Ratio||0.85||0.88|
|1-Week Asia Value Ratio||0.95||0.89|
|1-Week Global Value Ratio||0.95||0.91|
|Total Medical/Personal Accident||S$515,000||S$874,688|
|Trip Inconvenience (Baggage delay, cancellations, postponement)||S$14,000||S$17,719|
HL Assurance Superior Plan
HL Assurance's Superior Plan offers below-average levels of coverage within the premium tier of travel insurance plans for relatively inexpensive prices. It tends to rank among the cheapest 3 plans among other top-tier plans for 2-week trips to ASEAN countries or other countries in Asia. However, if you're looking for premium coverage, we think you'll be better served by a different plan as it offers below average medical and trip inconvenience coverage. This is especially true if you are looking for a top-tier plan with the hopes of getting hard to find benefits and perks, as HL Assurance doesn't offer sports or adventure coverage, has paltry golf benefits and no terrorism coverage.
|Superior Plan||Top-Tier Industry Average|
|1-Week ASEAN Value Ratio||1.91||1.09|
|1-Week Asia Value Ratio||1.01||1.12|
|1-Week Global Value Ratio||1.12||1.17|
|Total Medical/Personal Accident||S$820,000||S$1,571,875|
|Trip Inconvenience (Baggage delay, cancellations, postponement)||S$21,000||S$25,779|
HL Assurance doesn't have the most comprehensive sports coverage. It only has a hole-in-one benefit for golfers and no coverage for your sports equipment. You are also not covered for rafting, canoeing, bungee jumping, jet skiing, ski racing, back-country/off-piste skiing, hang gliding, parasailing, bobsleighing, mountaineering or rock climbing. You are covered for scuba diving as long as you are either qualified or are scuba diving with an instructor.
You can submit claims with HL Assurance online or download and mail their pdf form within 30 days upon returning from your trip. You have to submit your original, signed claim form, copy of flight/itinerary, and copy of boarding pass/air tickets/passport. For claim-specific documents, HL Assurance's claims page has a breakdown of every document accepted depending on event.
|Customer Service||(65) 6702 0202|
|24-Hour Emergency Assistance||(65) 6922 6009|
|Address||HL Assurance Pte. Ltd. 11 Keppel Road, #11-01 ABI Plaza, Singapore 089057|
Summary of Coverage
Even though travel insurance is an optional purchase, it can be a lifesaver in the event of an accident. That's why it's important that you choose a plan that will give you good coverage for the best possible price. Below, you will see a summary of how HL Assurance compares in price and coverage to the industry's overall averages. If you would like to see how Aviva compares to other plans on the market, you can read our guide to some of the best travel insurance policies in Singapore.
|1 Week ASEAN Value Ratio||0.0.35||0.86||1.02||0.86|
|Annual Global Ratio||0.66||0.85||1.08||0.87|
|Coverage Benefits||Basic||Enhanced||Superior||Industry Average|
|Personal Accident & Death||S$200,000||S$250,000||S$300,000||S$828,790|
|Emergency Medical & Repatriation||Unlmtd||Unlmtd||Unlmtd||S$767,647|
|Baggage Loss Damage||S$3,000||S$5,000||S$7,000||S$5,923|