NTUC's focus on accident protection makes it a good option for consumers looking to maximise peace of mind. Additionally, young drivers who will be driving from the first time will benefit from NTUC's lax excess policies and helpful accident and claims services.
Summary of NTUC Income Car Insurance
|Drivo Classic||Drivo Premium|
|Average prices but above average coverage||Above average prices but you choose your workshop|
|Access to Orange Force, their emergency accident response team|
|Great option for those looking for accident and repair-focused plans|
|Good option for drivers between 18-27 who don't want to pay a high excess|
|Cannot buy TPFT or TPO plans online|
NTUC Income Drivo Car Insurance Highlights
If you are looking for maximum protection against accident-related events, NTUC Income is a good insurer to consider. Its Drivo plans are the classic comprehensive car insurance options and provide coverage for personal accident, medical (you and passengers) and towing in addition to the required third party and loss protection. Additionally, your car will be covered for civil disturbance, malicious acts, natural disasters (including flood), explosions, lightning and theft. The Classic plan is more competitively priced than the Premium plan, undoubtedly due to the Premium plan's "flexible workshop" option. This means if you don't care about which workshop you go to, you can save about 30% with the Classic plan while receiving identical coverage. Additionally, NTUC Income rewards loyalty by offering a 5% discount if you've been insuring your vehicle with them for more than 3 years.
NTUC Income can also be a good option for new, young drivers (or parents who want to add a young driver to their policy) who are worried about how to handle accidents or claims. NTUC Income provides peace of mind benefits like its in-house 24/7 accident response team called Orange Force. To assist policyholders after an accident, Orange Force Riders arrive at the accident scene to guide you through every step of the accident management process. There is also no additional excess for young/inexperienced drivers unless they are unnamed, and you can purchase the policy for drivers as young as 18. In contrast, most other insurers only let you purchase insurance once you hit 20 years of age and will impose an additional S$2,500 YIDR excess. Additionally, NTUC Income will not have to apply the standard excess for your first two claims made. This can help save thousands of dollars of out-of-pocket cost when you get in an accident.
NTUC Income's car insurance plan does have its drawbacks, however. First, it's not the cheapest insurance plan in the market, though it still costs less than the market average. Secondly, you are unable to adjust the amount of standard excess for a higher or lower premium, although admittedly this weakness is ameliorated by the ability to waive the standard excess. Additionally, it does not offer coverage for car accessories and personal belongings. Thus, it may not be a good match for families with small children or those who drive luxury vehicles outfitted with expensive accessories.
NTUC Income TPO/TPFT Plans
NTUC Income doesn't have the option of purchasing TPO/TPFT plans online, which can be a considerable drawback to those who prefer the ease of purchasing plans at their convenience.
Customisations & Other Options
NTUC doesn't offer much customisation features, but you can opt for loss of use (temporary transportation), an NCD protector or an excess waiver. However, the latter two have caveats: the NCD protector is applicable only to policies that have a 30% NCD or higher. Also, the NCD protector is automatically included in your policy if you already have a 50% NCD for at least two years while being insured with NTUC Income. The excess waiver is only applicable to the Drivo Premium and Classic plan and you can only opt to waive the basic excess of S$600.
NTUC Income has a plethora of other plans to choose from besides Drivo Classic and Premium. It also offers Drivo Prestige, which is for luxury cars—however, premiums for Prestige are very high and the standard excess for each accident claim is S$5,000. For non-Drivo plans, there are a couple of options. In the FlexiMileage scheme, a telematics device will track your mileage and your premium will be discounted based on how many kilometers you drive in a year: a 20% discount if driving between 5,000-9,000 km a year and 35% if driving less than 5,000 km per year. Under NTUC Income's Drive Master scheme, the telematics device makes a determination of how safe of a driver you are by tracking your performance on metrics including speed, braking, acceleration and cornering. You are then given a score out of 100, which leaves you with a discount between 2-20%.
|NCD protector (30%+)||N/A||10% of premium or S$50|
|Daily Transport Allowance||S$50 per day||S$53.50|
|Excess Waiver||Basic Excess of S$600 Only||S$64.20|
NTUC Income Claims Information
If you get into an accident, you must report it within 24 hours to NTUC Income and the police. Additionally, if you were the driver during the accident, you have to visit their Motor Service Centre to file the report in person (address below). This is supposed to free you from the hassle of interacting with third-parties, workshops and other insurers. For theft and other claims, you have to report the event and file a claim at any of the NTUC Income branches by the following day. If you do not wish to file a claim, you can report the incident online. In this case, if you do not report the claim within 24 hours, you will suffer a 10% deduction in your NCD.
|Accident Response Team Hotline (Orange Force)||+65 6789 5000|
|Claims Assistance and Other Enquiries||+65 6788 6616|
|Online Accident Report (for non-claim reporting)||Form|
|Claims Information||Claim webpage|
|Motor Service Centre||Motor Service Centre, UB. One, 81 Ubi Avenue 4, #01-18/19, Singapore 408830|
|Branch Address||Multiple locations|
Summary of Coverage
Although a car brings convenience to your everyday life, it is not without risks. Buying the right car insurance can mean peace of mind and valuable help whenever you need it. Below, we've outlined NTUC's Drivo coverage and excess. If you wish to compare it to other plans on the market, we've prepared a guide to the best motor insurance policies in Singapore.
|Accidental Loss/Damage||Market Value||N/A|
|3rd Party Liability (Death)||Unlimited||N/A|
|3rd Party Liability (Damage)||S$5 Mn||N/A|
|Personal Accident (Driver)||S$50,000||N/A|
|Personal Accident (Passengers)||S$50,000||N/A|
|Medical Expenses (Driver & Passengers)||S$1,000||N/A|